Terms & Conditions and Privacy Policy
Please read these terms carefully before using our services or communicating with us via SMS. By submitting a form on this website, calling our office, or otherwise providing your contact information, you agree to the practices described below.
SMS Messaging, How We Use It
Long-Island-Exterminator.com uses SMS (text messaging) to communicate with customers and prospective customers who have provided their consent. By submitting your mobile number through our website contact form, booking form, or any other channel and checking the applicable consent box, you agree to receive text messages from us.
We may send SMS messages for the following purposes:
- Service Appointment Reminders. Confirming, reminding, or rescheduling your pest control inspection or treatment appointment.
- Appointment Follow-Ups. Post-service check-ins and satisfaction confirmations.
- Estimates and Quotes. Sending or following up on pest control service estimates you have requested.
- Service Notifications. Important updates about your active service agreement or treatment schedule.
- Promotional and Marketing Messages. Seasonal offers, service promotions, referral program updates, and general marketing communications.
- Customer Support. Responding to inquiries you initiate via SMS.
Message frequency will vary depending on your service activity and communication preferences.
How to Opt Out of SMS Messages
You may opt out of receiving SMS messages from us at any time using any of the following methods:
- Reply STOP. Text the word STOP to any message you receive from us. You will receive one final confirmation and no further texts.
- Reply CANCEL or UNSUBSCRIBE. These keywords also unsubscribe you from our SMS program.
- Call us. Contact our office at 516-441-0709 during business hours and request removal from our SMS list.
- Email us. Send an opt-out request to info@long-island-exterminator.com with your name and mobile number.
After opting out, you may still receive transactional messages strictly necessary to fulfill an existing service commitment. To re-subscribe at any time, reply START to any previous message from us or contact our office.
Customer Support Contact
If you have questions about these terms, our SMS program, your service, or any billing matters, please contact us:
- Phone: 516-441-0709
- Email: info@long-island-exterminator.com
- Hours: Monday through Friday, 7:00 AM to 5:00 PM (Eastern Time)
We are committed to responding to all inquiries within one business day.
Message and Data Rate Disclosure
Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier may apply to SMS messages sent to and received from us. These charges are determined solely by your mobile carrier and your individual wireless plan, we do not charge any fee for SMS communications. Please consult your carrier if you are unsure whether charges apply to your account.
Carrier Liability Disclaimer
Wireless carriers (such as AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator. We are not responsible for any delays, failures, or errors in transmission caused by your mobile carrier, network outages, or technical issues beyond our control. If you do not receive an expected message, please contact us directly by phone or email.
Age Restriction
Our SMS messaging program is intended for individuals who are 18 years of age or older. By providing your mobile phone number and consenting to receive SMS communications from us, you confirm that you are at least 18 years of age. If you believe a minor has provided their contact information, please notify us immediately at info@long-island-exterminator.com.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services. By using our services, you agree to the practices described in this policy. If you do not agree to these terms, please do not use our services.
What Information We Collect
- Contact Information. Your name, email address, and phone number.
- Payment Information. Billing details in the event you make a purchase through our services.
- Communications. Records of your interactions with our customer support and feedback.
- Technical Data. Your IP address, browser type, and device information.
- Usage Data. How you use our services, such as pages visited and the frequency of your interactions.
How We Use Your Information
- To provide services. Processing requests and providing customer support.
- Communication. Sending important updates, information, or promotional materials.
- Legal compliance. Meeting legal, security, and regulatory obligations.
- Improvement and personalization. Improving and tailoring our services to your needs.
- Marketing. Sending marketing and promotional communications if you have consented.
Cookie and Tracking Practices
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.
- Essential Cookies. Required for basic website functionality, such as navigating pages.
- Analytics Cookies. Anonymous data about site traffic and usage patterns to help us improve the site.
- Marketing and Remarketing Cookies. Used to show relevant advertisements to visitors who have previously visited our site.
- Form and Session Cookies. Used to retain information you enter in our contact or booking forms during your session.
You may control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.
Data Security and Handling
We have implemented reasonable security measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction. No method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
No Sale or Sharing of Information
We do not sell, trade, or share your personal information with third parties for their marketing or advertising purposes. We may share your information with trusted service providers, partners, or contractors who assist us in providing our services, and they are contractually obligated to protect your data and can only use it for purposes we authorize.
Mobile Information Sharing Statement
We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in information to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third party without your explicit consent, except as required by law or as necessary to operate our SMS messaging program, such as our SMS platform provider, who is contractually bound to protect your data.
Your Rights and Choices
You have choices regarding the personal information we collect and how it is used. You may:
- Opt out of receiving marketing communications from us.
- Opt out of SMS messages at any time by replying STOP.
- Access, correct, update, or delete your personal information.
Please contact us at info@long-island-exterminator.com to exercise any of these rights.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have that information removed.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date above will be updated accordingly. We encourage you to review this policy periodically.
General Terms
These Terms & Conditions and Privacy Policy are governed by the laws of the State of New York. We reserve the right to modify these terms at any time. Material changes will be communicated on this page. Continued use of our services or SMS program following any changes constitutes acceptance of the updated terms. If you have questions, contact us using the information above.